Returns & Exchanges
At American Express Beauty, we want you to feel confident in your glow, which is why we offer a 30-day return policy on all skincare and cosmetic purchases. If a product does not meet your expectations, we provide seamless returns and exchanges to ensure your complete satisfaction.
Initiate Your Request
Log into your account portal and select the beauty items you wish to return to receive a pre-paid shipping label via email.
Pack Your Products
Securely place the items in their original packaging, ensuring all lids are tightened to prevent leakage during transit.
Ship It Back
Affix the return label to your package and drop it off at any authorized shipping location within 7 business days.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing